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    Return Policy

    If for any reason, you are not completely satisfied with your order, return it within 30 days for a full refund, replacement, or exchange.

    If an incorrect item was shipped, the Sacramento River Cats will send out a return label. When the incorrect merchandise has been received, the Sacramento River Cats will ship out the correct merchandise. To help us rapidly process your request, please return a copy of the receipt/order packing slip with the merchandise. 

    If you would like to send the return on your own, please address it to:

    Sacramento River Cats Official Store
    400 Ballpark Drive
    West Sacramento, CA 95691

    Damaged or Defective Items

    If you received a damaged or defective item, please email us the details of your damaged or defective order inquiry using the contact us form. This will help us better track your email inquiry and ensure you will get a quicker response to your order change request.

    Once we receive the item, we will re-ship the correct item(s) to you. Please ensure to include the full details of your issue and return/exchange request when sending the item(s) back to us. 

    Partial Orders

    If you received a partial order, please send us an email with the details of your partial order inquiry by using the contact us form. Please ensure to include the full details of what item(s) you are missing from your order, as well as the item(s) you did receive.

    If you received an email stating one of your items is currently backordered or may experience a delay, please review that email to inform you of when your item will be shipped out. 

    Wrong item received

    If you received an incorrect order, please send us an email with the details of your incorrect order inquiry by using the contact us form.

    Once we receive the new item, we will re-ship the correct item(s) to you. Please ensure to include the full details of your issue and return/exchange request when sending the item(s) back to us.

    When can I expect my credit to be completed?

    Due to the high volume of credit requests we receive, please allow up to 14 business days to fully process any credit requests.